Some years ago, I received a call from an investor who was building an exterior express car wash in the Rocky Mountain region. His question was simple: Do these things ever fail?
Benchmarking is the process of comparing business processes and performance metrics to industry best practices from other companies.
When partners Chris Fisher and Mark Curtis first entered the car wash business over three decades ago they were like most rookie operators — unsure of the true pressures of running a successful wash, but confident they would find...
The hallmark of a successful train line is consistency. Riders expect the train to arrive and depart the station at the designated times with little variation. Similarly, a successful car wash provides consistent and dependable...
Car Wash USA Express opened its first exterior express wash on Highway 64 in Lakeland, TN in late August of 2007. The second such operation was scheduled to open in December that year on Austin Peay Highway in Memphis.
The idea of the unlimited wash club has been around for some time now. It is a great way to keep the bottom line healthy and build long-term loyalty in the community.
Most car washes don’t open their doors and instantly have a 30,000-strong customer base, but then again most car washes aren’t Hamilton Car Wash & Detail Center.
It’s a New Year — time to sit down and ask yourself, “How exactly do I stack up?” Are you keeping up with the Joneses? I don’t mean in your local community, I mean overall, how do you rate compared to your peers?
It is not uncommon for a high-performing car wash to have a few awards and plaques hanging on the wall — when you provide good service people tend to notice.
The car wash industry is littered with stories of mom and pop owners that have operated a single location for decades and someday plan to pass the keys off to their son or daughter to carry on the family tradition — this is not...
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