The NRCC’s silver anniversary will not soon be forgotten. Nearly 1,400 attendees gathered to celebrate the 25th annual event held at the Trump Taj Mahal in Atlantic City, NJ and were treated to a host of educational opportunities...
Chip cards and new wireless payment methods are coming soon. Will you be ready?
Last month I wrote about a Midwest dealership’s detail shop for which I was asked to provide training and consultation. They were struggling in many of the areas that are typical for such an operation.
What can lead to a slow and steady, or sudden and unexpected, loss of business that is not weather-related?
After a run of 33 years, the Western Car Wash Show comes to an end as a separate event. Beginning in 2015, the show will be folded into The Car Wash Show, which is presented annually by the International Carwash Association.
In last month’s issue of Auto Laundry News, we discussed five security issues, each of which can contribute to the creation of a safer, more secure self-service wash:
Social media is a leading industry tool to bring brand awareness to the forefront of markets. More than ever, your business’ online reputation weighs heavily on your success due to the unlimited availability of content published...
One of the most meaningful bits of advice you can get when working with employees is this: You can help make individuals more of what they are, but you cannot make them something they are not. There are critical success factors...
I was recently asked to provide training and consultation for a Midwest auto dealership’s detail shop. Initial observations yielded many classic signs of a struggling operation. It’s not important to call out this dealership by...
I’m guilty — albeit less often as I get older and wiser. Whereas most of us would never assume we know, or could easily learn, as much about brain surgery as a brain surgeon, when it comes to other areas of our lives and...
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