The efficiency of a detail operation can be directly affected by the way the detail shop is laid out. Additionally, the layout will determine, in part, the visiting customer’s impression of the business. Thus, it is beneficial to...
Over the years, I’ve been employed by well over a dozen organizations plus I’ve enjoyed over two decades of self-employment.
The Southeastern Car Wash Association’s 2017 Convention and Expo takes place in Orlando, FL. The event runs from Sunday, July 23 through Tuesday, July 25. The venue for the show is the Walt Disney World Swan and Dolphin Resort.
Dealing with a little dirt and grime is just part of the job when you are in the car wash business. But some washes get an unfair share of filthy, mud-covered vehicles and must find unique ways to process them effectively and...
Market saturation is a situation that arises when the volume of a product or service in a marketplace has been maximized in its current state.
Mike worked for a full-service car wash and went to work every day, happy to have a job. But he wasn’t too enthused about his work environment. Employee morale was so-so, and most long-time employees were merely going through the...
A lot of car wash owners I talk to want to convert their wash to an express model. The desire to do so is based on a couple of factors: to reduce employee headaches, promote monthly memberships, update tired equipment,...
When is it time to change the services you offer to your customers? What services do you add or do away with? How do your services compare to those of your competitors? Is it time to renovate your existing location?
Congratulations! Your detail operation is up and running and you have customers. So now that your employees are buzzing away, completing paid job after paid job, you need a way to keep track of all that incoming revenue.
People make mistakes. Electricians make mistakes. Installers make mistakes, and employees make mistakes. Let’s be honest. I make mistakes, and most of you reading this can likely recall making a few boneheaded mistakes in your...
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