I am writing this at the end of April 2020. Another month of COVID-19 restrictions have passed, and several parts of the country are beginning to reopen — slowly, very slowly.
I’m writing this on April 1, 2020, at a time when historic government actions are underway to slow the spread of the COVID-19 virus.
Being a successful car wash owner or operator used to be measured by how well you washed cars. If you covered the basics, you made a name for yourself. Could you consistently provide quality service at a fair price?
If I’ve said it once, I’ve said it a thousand times: there is absolutely no reason that a modern car wash would require manual prep. Your tunnel should produce a clean, dry, and shiny vehicle every single time — without manual...
To get into the car wash business, we had to assume that we would make the right decisions on equipment and chemistry to deliver a shiny, clean car.
“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” – Jeff Bezos
Why would a customer choose your car wash over any other?
Just a few years ago, building a car wash in a market was its own barrier to other competitors entering.
I won’t be impressed with technology until I can download food. Unsure whom this quote is attributed to, but I think we can all relate.
To get the most out of your car wash, you need to make chemistry good to the last drop. Does this mean controlling consumption to reduce cost?
I’ve always loved the Jack Welch quote: “Change before you have to.” Lately the economy is on an upswing, unemployment is at an all-time low, and, well, it’s easy to get lulled into a belief that the good times will continue to...
There’s nothing new about needing to know who your customers are. From the old fashioned general store where the owners knew the favorite candy of each child to the modern supermarket that uses a discount card to record every...
Bad things come to those who wait. Especially when it comes to keeping your security cameras up to date.
he majority of car wash owners I speak to have some form of unlimited plan at their wash. No surprise there. They level out peaks and troughs associated with inclement weather and seasonal fluctuations in business.
I recently read an article about a real estate investment brokerage that scooped up three car washes on the national sale-leaseback market. Their goal was to transform each location into a single-tenant net-leased car wash.
The single most important decision in evaluating a business is pricing power. If you’ve got the power to raise prices without losing business to a competitor, you’ve got a very good business.
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