I’ve heard it said that if you’re told something enough times, you’re sure to start believing it’s true. I’m sure that’s exactly how common misconceptions start out and become accepted as fact.
“I have been up against tough competition all my life. I wouldn’t know how to get along without it.” — Walt Disney
It’s December and the holiday gift-card-giving season is nearly over. I know one operator that sold an entire year of revenue in gift cards in just the last couple of months.
There was a time in the not too distant past that I would find myself struggling to manually adjust pricing and offerings on static menu boards.
Lately, it seems like every business owner I talk to is struggling to recruit and retain employees capable of consistently delivering a quality customer experience.
Several months ago, I wrote about crafting a car wash manager job description for running the day-to-day operations.
Once upon a time a typical tunnel car wash featured 20 feet of drip space. Conveyors ran at a balanced pace to ensure sufficient dwell, drip, a
So you’ve successfully made a sale by converting a customer into a subscriber for your monthly unlimited wash club. Both you and the customer are happy.
Once or twice a month, my wife and I enjoy piecing together a weekend dinner party for our friends and the occasional relative dropping in from up north.
It seems that 2018 is shaping up to be the year of “free” perks. No matter where you go, you’re bombarded with deals that involve added value — buy this, get that; use this store card, get points towards free rewards.
Although I’ve been with SONNY’S for 18 years, I’ll always be an operator at heart. I can recall those days as if they were yesterday.
There’s no question that this is a good time to be in commercial car washing: in a fairly short period of time, we’ve shifted from talking about how to squeeze every last dollar out of each guest to conversations about capacity...
Signage is always a hot topic in the world of professional car washing: which signs make you money, which don’t, how much is too much —
Here in South Florida, the beginning of the fall season is little cause for fanfare.
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