People often call to ask me, “Do you have anyone you can recommend as a manager for my wash?” For years, these calls would come when a skilled manager left unexpectedly;
Nostalgia is an interesting word. Chances are good that simply reading it evoked a fond memory. Was it a car you owned? Maybe a movie you saw or some family event from when you were a kid?
People make mistakes. Electricians make mistakes. Installers make mistakes, and employees make mistakes. Let’s be honest. I make mistakes, and most of you reading this can likely recall making a few boneheaded mistakes in your...
“Can you imagine?” I love learning new things. I’m that guy: the one who sees a news story on facial recognition and thinks, “One day, monthly plan subscribers will be able to drive up and enter a wash with nothing but their face.
Fresh from the 2017 Car Wash Show in Las Vegas,
I had the opportunity to reflect on the last few days while flying back to the factory. On the plane, two realizations came to mind:
Are you sure you know how to calculate the ROI on your next project? Are you confident of the best way to finance it? Whether it’s adding a new pay wax, or a complete site remodel, it’s common sense that you need to understand...
In only a couple of weeks, thousands of car wash operators, looking to improve the bottom line performance of their businesses, will descend upon Las Vegas to attend the 2017 International Carwash Association (ICA) Car Wash Show.
Everything’s changed. The monthly wash club subscription has evolved from a simple tactic to gain a predictable revenue stream into a robust tool capable of growing volume, increasing loyalty, and even defending against...
First, I’d like to disclose that I’m no digital marketing expert. I’m just a car wash guy who realized years ago that I need to know just enough about this stuff to keep it from tanking my business.
So you think you’re doing a good job keeping up with the Joneses: You’ve added sheets of foamed detergents, protectants, and waxes. You’re hitting customers with a sizzling LED light show.
“Things may come to those who wait, but only the things left by those who hustle.” Anyone hoping to take in their unfair share of business during the upcoming busy
Last month, I wrote about the $15/hour minimum wage movement. From the comments I got back, it seems that I struck a nerve. The requirement to reduce labor through automation and leverage technology to retain customers was...
I finally did it. Ever since reading a news story a few months back regarding California passing a law to raise the minimum wage to $15 per hour by 2022, I had been planning to sit down and calculate what the impact means to hand...
I’ve heard it said that “every exit is an entry somewhere else,” but that doesn’t make creating your strategic exit plan any easier. Whether you have a vague plan of someday selling to the highest bidder, handing over your car...
I’m only an average golfer. I love the game, however, and play whenever I can. So what does golf have to do with washing cars? Recently, I had the privilege of playing with a group of friends at Pebble Beach.
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