Employee retention is a priority for any business, and car washes are no different. Given that the average cost to replace even a minimum wage laborer can equal 30 percent of the individual’s first-year earnings,
People often call to ask me, “Do you have anyone you can recommend as a manager for my wash?” For years, these calls would come when a skilled manager left unexpectedly;
A major concern for business owners and managers is “bench strength.” That is, the quantity and quality of up-and-coming, potential leaders who are in the pipeline. The problem is that too often these would-be leaders hold back,...
Over the years, I’ve been employed by well over a dozen organizations plus I’ve enjoyed over two decades of self-employment.
Mike worked for a full-service car wash and went to work every day, happy to have a job. But he wasn’t too enthused about his work environment. Employee morale was so-so, and most long-time employees were merely going through the...
Your car wash implements a costly new training program for employees and then, like any smart business does, spends the next few months measuring its effects.
How much of a negative impact can the bad apples among your employees have? Is having no bad employees a realistic goal? First things first: What is a bad employee? Is it someone who:
With a new president in office, employers are curious about the effect this new administration will have on them. Employers, in general, have many things to look forward to with the new administration.
Far too often favoritism runs rampant in a small business and most of it is unintentional. Most owners and managers try their best to be fair. Yet, in almost every team of good employees there is always one who takes advantage.
Pundits assert the client base for commercial car washing consists mostly of territorially minded, family-owned businesses, and the investor-type, i.e., strictly business.
We all understand how competitive the automotive detailing industry has become. But it will remain a huge industry in 2017. A recent market research report from IBISWorld estimates the car wash and detailing industry is expected...
For all of you lucky readers who caught the first article in this series, this is a continuation of a list I have compiled through the years of questions frequently asked by customers, which I use to help train new employees. If...
This past April a friend sent me an e-mail news alert written by Steve Rotlevi, president of the Association of Carwash Owners Inc. in New York.
As years turn into decades in this business I so love, I have compiled a list of questions frequently asked by customers, which I use to help train new employees.
Last month, I wrote about the $15/hour minimum wage movement. From the comments I got back, it seems that I struck a nerve. The requirement to reduce labor through automation and leverage technology to retain customers was...
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