I don’t understand what happened. He interviewed so well. But it’s six months later, and it’s obvious. He’s not a good fit.
Lately, it seems like every business owner I talk to is struggling to recruit and retain employees capable of consistently delivering a quality customer experience.
Several months ago, I wrote about crafting a car wash manager job description for running the day-to-day operations.
When faced with a problem, it often helps to grab someone and talk it out. This is a great collaborative strategy to problem solving.
When your shop is blessed with enough work to require the assistance of additional help, you get to enter into the wonderful world of staffing and employees.
The days and weeks after employees start at your company represent a time of unique opportunity. Can you teach them new systems and skills?
The Trump administration’s first year in office has been highlighted by battles on the immigration front, bringing new challenges to small businesses such as car wash establishments.
We all seem to get it by now — more engaged employees perform at a higher level. The organizations that get their strategy right in this area provide a superior customer higher financial performance.
When it comes to constructing a team of people who work well together to create winning outcomes, knowing “how to” and understanding “how to” are two very different phenomena.
Signage is always a hot topic in the world of professional car washing: which signs make you money, which don’t, how much is too much —
Why does your organization exist, and why should anyone care? Organizations exist to perform — period. Be it for-profit or non-profit, they all exist to do something, make a product, or supply a service.
Leadership at the headquarters of a car wash chain was entertaining succession planning. What started out as an exercise turned into a sweeping new protocol for transitioning managers into leaders.
Making decisions is always difficult. It is hard enough when the decision needs to be made by a group of like-minded peers; but the hardest type of decisions to make are those in which there are multiple generations involved in...
When Baby Boomers took their first “real” jobs upon entering the workforce, their demands and expectations were ridiculously low by today’s standards.
Employee retention is a priority for any business, and car washes are no different. Given that the average cost to replace even a minimum wage laborer can equal 30 percent of the individual’s first-year earnings,
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|Car Wash Equipment/Product Distributor|
|Detail Equipment/Product Manufacturer|
|Detail Equipment/Product Distributor|
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