Your car wash implements a costly new training program for employees and then, like any smart business does, spends the next few months measuring its effects.
How much of a negative impact can the bad apples among your employees have? Is having no bad employees a realistic goal? First things first: What is a bad employee? Is it someone who:
With a new president in office, employers are curious about the effect this new administration will have on them. Employers, in general, have many things to look forward to with the new administration.
Far too often favoritism runs rampant in a small business and most of it is unintentional. Most owners and managers try their best to be fair. Yet, in almost every team of good employees there is always one who takes advantage.
Pundits assert the client base for commercial car washing consists mostly of territorially minded, family-owned businesses, and the investor-type, i.e., strictly business.
We all understand how competitive the automotive detailing industry has become. But it will remain a huge industry in 2017. A recent market research report from IBISWorld estimates the car wash and detailing industry is expected...
For all of you lucky readers who caught the first article in this series, this is a continuation of a list I have compiled through the years of questions frequently asked by customers, which I use to help train new employees. If...
This past April a friend sent me an e-mail news alert written by Steve Rotlevi, president of the Association of Carwash Owners Inc. in New York.
As years turn into decades in this business I so love, I have compiled a list of questions frequently asked by customers, which I use to help train new employees.
Last month, I wrote about the $15/hour minimum wage movement. From the comments I got back, it seems that I struck a nerve. The requirement to reduce labor through automation and leverage technology to retain customers was...
I finally did it. Ever since reading a news story a few months back regarding California passing a law to raise the minimum wage to $15 per hour by 2022, I had been planning to sit down and calculate what the impact means to hand...
“What do you mean, I’m not making enough mistakes?” Ron sat dumbfounded at his boss’s desk, wondering if she’d lost her mind.
Danny is called into a meeting with the car wash general manager and told that he is the new team leader of the early shift. The manager goes on to say that during Danny’s time at the wash he had shown the skills needed for...
“What are the most effective ways to train Millennials?” is probably the question that training professionals hear more often than any other today.
When I started a business in the early 1970s there was no world wide web to find out what the biggest problems were facing small business owners. Like many mom and pop ventures, I did little due diligence.
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