High-performing employees are often the most valuable asset in a company. Customers, products, technology, inventory, and many other assets come and go.
By their very nature car washes build intimate relationships with their communities. They are typically run by independent operators who live in and around the locales they serve, dedicated to building meaningful connections with...
Efficiency pertains to getting the most of out of a given set of resources whereas productivity pertains to the use of overall resources.
If I’ve said it once, I’ve said it a thousand times: there is absolutely no reason that a modern car wash would require manual prep. Your tunnel should produce a clean, dry, and shiny vehicle every single time — without manual...
Several months ago, I had a long discussion with a car wash operator in New York facing increased operating expenses due to a significant increase in the minimum wage.
Each year, organizations waste thousands of dollars on training that doesn’t deliver what the people who bought it thought it would. Consequently, many of those remorseful purchasers determine that training has no value to their...
Illicit drugs are an increasing presence in the workplace. And marijuana is leading the way.
Employers, all employers, are facing potentially expensive attacks on their bottom line. The U.S. Department of Labor has, for example,
Regardless of what type of business you own you may have potential automobile loss exposures that you are not aware of. If your wash owns any vehicles and uses them in the course of business, you most likely already have...
The economy is booming — great! But wait, organizations continue to focus on cutting labor costs. Why? According to the latest Auto Laundry News survey, labor costs at full/flex-service car washes average 41.8 percent of...
I’ve always loved the Jack Welch quote: “Change before you have to.” Lately the economy is on an upswing, unemployment is at an all-time low, and, well, it’s easy to get lulled into a belief that the good times will continue to...
Zombies in the workplace are soul-sucking, money-draining, productivity-killing entities that chip away at an organization’s spirit and its engagement levels one convert at a time.
It’s a great irony that the discipline policy preferred by most companies is called “progressive.”
Most professional detailers would agree that there is a set of staple equipment and tools that are used to provide quality detailing results.
One of the most important tasks of owning a business is hiring and training a team that will represent your business the way you want it to be represented.
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