In my opinion, President Roosevelt opened a Pandora’s box in 1938 when the first federal minimum wage of 25 cents per hour was signed into law.
Customer service is the direct one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it.
Professional certification demonstrates a commitment to superior professionalism, upholding industry standards, and continued education.
Pandemic-related challenges continue to plague employers who have been eager to return to business as it used to be, but the reality is that the workplace has changed.
As the economy reopens and employees return to work, all employers must be aware of their legal obligations in the COVID-19 era. As the workplace moves towards a new normal, some employers will encounter having an employee test...
As we begin to assess our approach to automotive detailing in the midst of a pandemic, it is critical that detailing technicians have an understanding of the issues involved in working on customer vehicles, especially interiors.
If there is one thing about business that doesn’t change, it’s that business will always change! Be it through the advent of new technology
High-performing employees are often the most valuable asset in a company. Customers, products, technology, inventory, and many other assets come and go.
By their very nature car washes build intimate relationships with their communities. They are typically run by independent operators who live in and around the locales they serve, dedicated to building meaningful connections with...
Efficiency pertains to getting the most of out of a given set of resources whereas productivity pertains to the use of overall resources.
If I’ve said it once, I’ve said it a thousand times: there is absolutely no reason that a modern car wash would require manual prep. Your tunnel should produce a clean, dry, and shiny vehicle every single time — without manual...
Several months ago, I had a long discussion with a car wash operator in New York facing increased operating expenses due to a significant increase in the minimum wage.
Each year, organizations waste thousands of dollars on training that doesn’t deliver what the people who bought it thought it would. Consequently, many of those remorseful purchasers determine that training has no value to their...
Illicit drugs are an increasing presence in the workplace. And marijuana is leading the way.
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