The Trump administration’s first year in office has been highlighted by battles on the immigration front, bringing new challenges to small businesses such as car wash establishments.
We all seem to get it by now — more engaged employees perform at a higher level. The organizations that get their strategy right in this area provide a superior customer higher financial performance.
When it comes to constructing a team of people who work well together to create winning outcomes, knowing “how to” and understanding “how to” are two very different phenomena.
Signage is always a hot topic in the world of professional car washing: which signs make you money, which don’t, how much is too much — it can all be a bit overwhelming sometimes.
Why does your organization exist, and why should anyone care? Organizations exist to perform — period. Be it for-profit or non-profit, they all exist to do something, make a product, or supply a service.
Leadership at the headquarters of a car wash chain was entertaining succession planning. What started out as an exercise turned into a sweeping new protocol for transitioning managers into leaders.
Making decisions is always difficult. It is hard enough when the decision needs to be made by a group of like-minded peers; but the hardest type of decisions to make are those in which there are multiple generations involved in...
When Baby Boomers took their first “real” jobs upon entering the workforce, their demands and expectations were ridiculously low by today’s standards.
Employee retention is a priority for any business, and car washes are no different. Given that the average cost to replace even a minimum wage laborer can equal 30 percent of the individual’s first-year earnings,
People often call to ask me, “Do you have anyone you can recommend as a manager for my wash?” For years, these calls would come when a skilled manager left unexpectedly;
A major concern for business owners and managers is “bench strength.” That is, the quantity and quality of up-and-coming, potential leaders who are in the pipeline. The problem is that too often these would-be leaders hold back,...
Over the years, I’ve been employed by well over a dozen organizations plus I’ve enjoyed over two decades of self-employment.
Mike worked for a full-service car wash and went to work every day, happy to have a job. But he wasn’t too enthused about his work environment. Employee morale was so-so, and most long-time employees were merely going through the...
Your car wash implements a costly new training program for employees and then, like any smart business does, spends the next few months measuring its effects.
How much of a negative impact can the bad apples among your employees have? Is having no bad employees a realistic goal? First things first: What is a bad employee? Is it someone who:
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