Finishing Line

Although it has been difficult to write positivity about the car wash industry for some time, there are signs suggesting growth again. Some of the external drivers thought to influence demand for car washing are vehicle sales,...

What I know about customer satisfaction I learned mostly during the five years I spent working at car dealerships — first auto body technician, later new-car salesperson.

After high school, I started a small business and had several part-time jobs — car wash on weekends, detailing cars during the week, and night shift at a gas station. The “filling” station, Keystone Oil, bought its products from...