Features

By now we would expect consensus to have been reached on the value proposition for car washing and how best to achieve it. However, it hasn’t.  »

The economy is booming — great! But wait, organizations continue to focus on cutting labor costs. Why? According to the latest Auto Laundry News survey, labor costs at full/flex-service car washes average 41.8 percent of... »

Upward trends in the industry have shown that self-serve car washing isn’t going anywhere. Many drivers want control over exactly how they wash their cars, and self-serve bays provide the answer.  »

The constant flow of technological advances in wash-system equipment and operation can be the impetus that makes the most successful wash site even more profitable

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I’ve always loved the Jack Welch quote: “Change before you have to.” Lately the economy is on an upswing, unemployment is at an all-time low, and, well, it’s easy to get lulled into a belief that the good times will continue to... »

In this month’s column, I’d like to circle back to a topic that I’ve covered a couple of times many years ago — with some updates. The first part is about “safety,” which refers to things like shop policies,  »

The 2019 Northeast Regional Carwash Convention (NRCC) is a special event. It marks 30 years of service to the Northeast commercial car wash community. »

The Southeastern Car Wash Association’s presentation, the American Car Wash Expo 2019, takes place at the Myrtle Beach Convention Center in Myrtle Beach, SC. The event runs from Monday, August 19 through Wednesday, August 21. »

Zombies in the workplace are soul-sucking, money-draining, productivity-killing entities that chip away at an organization’s spirit and its engagement levels one convert at a time. »

From time to time, car wash equipment manufacturers travel around the country to conduct seminars and workshops and demonstrate their products and services. »

Blue Water Wash LLC is a new entrant in the car wash business and is in a hurry to expand its Woodie’s Wash Shack brand. »

Thomas B. Mangas is the CEO of United Kingdom-based International Car Wash Group (ICWG), the world’s largest car wash operator.  »

Tunnel washes need to do a great job cleaning the wheels and rims of cars, trucks, and SUVs — particularly “decked out” ones — to keep customers coming back. »

I used to work for a man who considers himself the ultimate salesman: Jeffrey Gitomer. Jeffrey has written many books that I’d highly recommend, one of which is Customer Satisfaction is Worthless, Customer Loyalty is Priceless. »

Point-of-sale technology has been a growing factor in running a successful car wash, and the industry shows no signs of slowing down. »