As a professional detailer, you are accustomed to detailing passenger vehicles — cars, trucks, and mini-vans.
I believe the problem starts for most of us in kindergarten. First we’re taught the story of the tortoise and the hare — learning that thoughtful actions and persistence will win the day, and slow and steady wins the race.
In an attempt to keep things simple and to maximize profits most detail shops operate under the package system.
Historically, car washing has been a cash business and run mostly by mom and pops owning one or two locations — self-serve, full-serve, or exterior-only.
Stories about data breaches have been much in the news of late. While large retailers, where the theft of personal data affects tens of thousands of
Today’s technology allows detailers to obtain permanent correction using the most advanced tools, pads, and polish that were not available previously.
In at least one way, investments can be compared to a newborn baby: both need someone to take charge if they are to thrive.
Being that the interior of the vehicle is where the driver and passengers reside, the cleanliness of the vehicle interior can be a matter of personal comfort.
It’s a love-hate relationship. We love bugs when they drive customers to our washes, and hate them when they refuse to leave the car without a fight. Like an illness, if caught early, they can be eradicated without too much...
Trend analysis is the practice of collecting information and attempting to spot an underlying pattern or trend in the information.
An Industry Overview, Client Types and Challenges with New Vehicles presented by Paul Fazio, CEO, Sonny’s Enterprises at the 2015 Southwest Carwash Association’s Convention - CEO Forum.
Click photo for presentation materials...
You have to love car washing to do it right. Most successful operators pour their heart and soul into their washes — to them it is more than a business, it is their identity.
Proper towel selection for a car wash and/or detail center is instrumental in helping to produce a shiny, streak-free car. Towels are an important tool, and deciding which one to use can sometimes be confusing.
We know how important it is to make a good first impression. After all, it is said you really only get one opportunity. In both personal and business relationships, people form opinions of us very quickly
The most important step in the detailing process happens before the customer’s vehicle is touched. That step is the customer interview, which has three components.
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