Features

In this month’s column, I would like to address an issue that is always lurking in the shadows, and for some reason has come to the forefront recently as a topic of complaints and discussion. That is the topic of no-shows and... »

There was a time in the not too distant past that I would find myself struggling to manually adjust pricing and offerings on static menu boards. »

The flex-serve business model has been around for about 20 years. Former car wash operator and consultant Steve Okun introduced it as an alternative to full service. »

Located some 100 miles south of Tampa, the city of Punta Gorda is well known as an ecological and boater’s paradise, offering all the best of Florida’s famous tropical outdoor lifestyle.  »

It’s no surprise that many car wash owners are eyeing mobile apps and mobile technology as an innovative way to reach their customers and generate more revenue for their operations,  »

For car washes looking to significantly boost their average ticket, detailing can be one of the most profitable add-on services today.  »

I don’t understand what happened. He interviewed so well. But it’s six months later, and it’s obvious. He’s not a good fit. »

Back in 2013, Nissan issued a press release stating that its technical center in Europe would begin testing a “self-cleaning” Nissan Note in a variety of conditions. »

Top chemical manufacturers in the car wash industry are constantly innovating and expanding their product offerings.  »

To sell cars and keep customers coming back, new car dealerships have moved beyond factory-to-customer incentives and customer rebates. »

When most operators think of a water management system (WMS) for their car wash, they think of holding tanks, some pumps, an RO/softener, and reclaim unit.  »

Every car wash owner faces adversity on the road to success. Labor issues, equipment failures, emerging competition,  »

The title of this month’s column is a bit misleading. At first read, most will think I’m going to talk about “standards of excellence” or something lofty like that.  »

Lately, it seems like every business owner I talk to is struggling to recruit and retain employees capable of consistently delivering a quality customer experience. »

Commercial car washing is often described as an equipment-driven business because equipment is required to clean vehicles, and that’s where the bells and whistles are. »