Features

When faced with a problem, it often helps to grab someone and talk it out. This is a great collaborative strategy to problem solving.  »

We’ve all heard that it is easier to sell more to an existing customer than it is to gain a new customer. Once you have a customer at your car wash, you can use information to upgrade that customer.  »

Socrates said, “Life not examined is not worth living.” When it comes to business, my mentor, Jay Abraham says, “Business not examined and re-examined constantly is not worth owning.”  »

Change is hard. It is uncomfortable, uneasy, and downright daunting at times. Change can sometimes cripple both human beings and their businesses.  »

In providing training for automotive detailing operations over the years, I have found that a common and recurring theme has been the importance of taking a process approach to detailing.  »

I am a creature of habit. »

Innovation allows operators to gain an advantage by means of being different,  »

As competition intensifies in the car wash industry from another wave of investors and growth of existing networks, operators will become more concerned with their market share. »

Last December’s Tax Cuts and Jobs Act (TCJA) allowed many within the car care industry to expense and immediately write-off more — including 100-percent temporary expensing deduction for adding needed equipment, vehicles or even... »

I have been fortunate to have had dozens of opportunities to provide training at dealership detail centers over the years. An interesting situation arises when I am asked to orchestrate their effort to create a detailing process... »

Once upon a time a typical tunnel car wash featured 20 feet of drip space. Conveyors ran at a balanced pace to ensure sufficient dwell, drip, a »

Love your car? Get ready to say goodbye: Soon it will be obsolete. We’re moving far beyond cars we drive to cars that drive us. »

Although Neil Sedaka and Howard Greenfield may have been right about love relationships when they penned their hit,  »

Todd Garey is a lifelong patron of conveyor car washes. In the Midwest, where he hails from, he was a regular customer of a regional car wash chain.  »

Articles on marketing usually have an attention-grabbing title followed by dozens of helpful tips and tricks to boost business by attracting new customers and keeping existing customers loyal. »