Features

In this month’s column, I’d like to circle back to a topic that I’ve covered a couple of times many years ago — with some updates. The first part is about “safety,” which refers to things like shop policies,  »

The 2019 Northeast Regional Carwash Convention (NRCC) is a special event. It marks 30 years of service to the Northeast commercial car wash community. »

The Southeastern Car Wash Association’s presentation, the American Car Wash Expo 2019, takes place at the Myrtle Beach Convention Center in Myrtle Beach, SC. The event runs from Monday, August 19 through Wednesday, August 21. »

Zombies in the workplace are soul-sucking, money-draining, productivity-killing entities that chip away at an organization’s spirit and its engagement levels one convert at a time. »

From time to time, car wash equipment manufacturers travel around the country to conduct seminars and workshops and demonstrate their products and services. »

Blue Water Wash LLC is a new entrant in the car wash business and is in a hurry to expand its Woodie’s Wash Shack brand. »

Thomas B. Mangas is the CEO of United Kingdom-based International Car Wash Group (ICWG), the world’s largest car wash operator.  »

Tunnel washes need to do a great job cleaning the wheels and rims of cars, trucks, and SUVs — particularly “decked out” ones — to keep customers coming back. »

I used to work for a man who considers himself the ultimate salesman: Jeffrey Gitomer. Jeffrey has written many books that I’d highly recommend, one of which is Customer Satisfaction is Worthless, Customer Loyalty is Priceless. »

Point-of-sale technology has been a growing factor in running a successful car wash, and the industry shows no signs of slowing down. »

When I decided to turn my detailing avocation into a full-time business back in 1994, I really had no idea where this new career would take me. I only knew that I enjoyed cleaning cars and I really enjoyed making the vehicle... »

There’s nothing new about needing to know who your customers are. From the old fashioned general store where the owners knew the favorite candy of each child to the modern supermarket that uses a discount card to record every... »

Imagine a car owner’s dismay. They open the door of their prized vehicle only to be struck with a devastating sight — an interior covered with mold and mildew and a wretched smell to match. »

Physical location is often thought of as the single most important factor for retail success, but other factors must also be considered when selecting a site for a new wash. »

Imagine an enjoyable, educational, and profitable vacation with Uncle Sam, in the form of our tax laws, picking up part of the tab. »