Features

Where do I start? What do I need? It’s a big investment, how much should I be spending? There is a lot to decide when configuring your vehicle wash system.  »

With the shift to our new virtual world, you have probably found it more difficult to build and sustain professional relationships.  »

I have written a number of articles concerning the car wash industry over the past few years. In them, I have sought to describe the dynamics behind the veritable  »

Competition can be described as any business selling the same products and services as you are that is located within relative economic distance. »

In my opinion, President Roosevelt opened a Pandora’s box in 1938 when the first federal minimum wage of 25 cents per hour was signed into law. »

When Miles Johnson founded MILES Auto Spa 14 years ago, he envisioned and built a state-of-the-art, full-service facility designed to put all other washes to shame. »

On December 27, 2020, the Economic Aid to Hard-Hit Small Businesses, Nonprofits, and Venues Act (Economic Aid Act) (P.L. 116-260) was signed into law.  »

Recently, I thought about buying a new car. Historically, this meant driving over to the dealership and then getting dragged into the typical multi-step selling process with a host. »

2020 was the most bizarre year that most of us can remember. Phrases we had never heard before — like “social distancing” — have become part of our everyday speech. »

The goal and objective of site selection is the same as Star Trek’s Mr. Spock’s iconic salutation, “live long and prosper.” »

Water is the single most important component of the car wash. When using water in the vehicle washing industry, one must consider the source of the water a »

The automotive detailing industry is a vibrant and dynamic community of hard-working detailing technicians and business owners, supported by manufacturers  »

Customer service is the direct one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it. »

Despite the passage of the Bipartisan Emergency COVID Relief Act late in 2020, it will likely be a particularly difficult time for many car wash owners as, bad year or not, they prepare their taxes. »

With new car washes being built across North America joining the approximately 80,000 professional car wash locations already in existence,  »