Drivin' Through

Less often than I’d like to, I spend a little time at one of the annual auto shows and try to figure out what car washers will be contending with in the near future. Of particular interest are the concept cars, which »

Twelve months ago, our State of the Industry Survey, although showing some improvement over the previous year, offered results that could best be described as a mixed bag. The results from the current survey (page 34 in this... »

“Thinking outside the box is dead.” This, according to Alan Iny, co-author of Thinking in New Boxes, a book briefly sampled in the October 7 issue of Bloomberg Businessweek. We’ll return to Iny’s five-point strategy for solving...

Every generation deals with its own peculiar challenges while, at the same time, presenting unique challenges to those with whom it interacts. Products are created and services designed to appeal to the idiosyncrasies of each...

In this space in June this year, we offered up some lamentable trends in the country’s driving habits: Americans drive fewer miles in total today than they did eight years ago; fewer young people are obtaining driving licenses...