Last month, we discussed the first four of six steps to take when a customer has a problem:
1. Show regret and empathy 2. Ask questions and listen 3. Be an advocate 4. Discuss alternatives
This month we take a closer look at...
With some customers, you try absolutely everything possible to satisfy them and they are still upset. All you can do is apologize one last time by saying something like, “Let me assure you that there is nothing more important to...
In last month’s issue of Auto Laundry News, we looked at how we smell odors and considered some common odor treatment techniques. This month, we conclude our discussion of odor control.
Cars get dirty and stinky. With the stink comes the need to clean and deodorize, to make things more livable. Our noses are sensitive instruments. One whiff of a foul odor can cause the stomach to turn and customers to be upset.
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