Conventions - November 2002

NACE 2002

The International Autobody Congress & Exposition for 2002 takes place at the Dallas Convention Center in Dallas, TX. The NACE Exposition will be open from Friday, December 6 through Sunday, December 8. The educational sessions begin one day earlier on Thursday, December 5.

This year, again, many of the sessions in the NACE management track courses will earn credit toward the Automotive Management Institute's (AMI) Accredited Automotive Manager (AAM) designation. In all, over 50 conference sessions will be presented under six main category headings: Management, Technical, Small Shop, Industry, Lifestyle, and Jobber.

The keynote speaker at the Friday morning General Session is George Bush, the 41st president of the United States. He will speak about the importance of leadership and family values in today's society. Recreational events include Saturday Night with Bill Cosby.

For additional information, call (888) 529-1641 or visit the NACE 2002 web site (


8:00 a.m. - Noon
I-CAR Courses
• Structural Parts Steel Program 3 (Frames)
• Welding & Cutting Steel Program 4 (STRSW)
• Pegamento Adhesivo (in Spanish)
8:00 a.m. - 5:00 p.m.
I-CAR Course
• Refinishing Program 3 (Color Application & Matching)
8:30 a.m. - 10:00 a.m.
Congress Seminars
• Contracts: Do You Know What You're Signing?
• Attracting, Motivating, and Retaining Good Employees
• Proper Towing Procedures
• Working Small & Effectively
8:30 a.m. - 11:30 a.m.
Congress Seminars
• ARMS 2002 Part I
• Customer Segmentation & Differentiation
10:00 a.m. - Noon
NAII Seminar
• Insurers and Auto Repair - Issues 2003
10:30 a.m. - Noon
Congress Seminars
• A Front Office Staffing
• A Internet Claims Handling
• B Safe Airbag Techniques
• D Damage Analysis with an Estimating Focus
1:00 p.m. - 5:00 p.m.
I-CAR Courses
• Structural Parts Steel Program 3 (Frames)
• Corrosion Protection Program 1
• Programa de Plasticos 2 (in Spanish)
1:30 p.m. - 3:00 p.m.
Congress Seminars
• A Profitable Strategies for Collecting Old Debts
• A Avoiding Concessions in DRPs
• B Entry-Level Welding
• C Planning & Forecasting: Best Practices for the Small Shop
• E The Essence of Aromatherapy
1:30 p.m. - 4:30 p.m.
Congress Seminars
• A ARMS 2002 Part II
• F Ten Things Your Customers Wish You Did
3:30 p.m. - 5:00 p.m.
Congress Seminars
• A Building Better Business Practices with Accounting Software
• A The Impact of Negotiation
• A Estimating: Do I Charge for That?
• B Composite Repair with Laminating Techniques
• E The Art of Feng Shui
7:00 p.m. - 10:00 p.m.
Big "D" Welcome Party and Rodeo

8:30 a.m. - 10:00 a.m.
Congress Opening
• Address by Chris Dameron, NACE Chairman
• Keynote Address by President George Bush
10:00 a.m. - 6:00 p.m.
NACE Exposition Open
4:00 p.m. - 5:30 p.m.
Congress Seminars
• A The Art of Managing Assignments and Missed DRP Opportunities
• A Estimating: Do I Charge for That?
• A A Fresh Look at Cycle Times
• B Speeding up the Paint Shop
• C Benchmarking Collision Center Performance
• D Meeting the Challenges of Today's Global Collision Repair Industry
• D A Close-Up Look at Diminished Value and Post-Repair Inspection

8:00 a.m. - 11:00 a.m.
Congress Seminar
o A Know You Are Winning
o A Compensation Plans
8:30 a.m. - 10.00 a.m.
Congress Seminars
o A Buying Business Insurance
o A Building Value in a Sustainable Business
o B Reacabado (Refinishing - in Spanish)
o B Make More $$ by Using Helpers and team Members
o E Self-Defense Basics
10:00 a.m. - 6:00 p.m.
NACE Exposition Open
4:00 p.m. - 5:30 p.m.
Congress Seminars
o A Competing Against the Big Guys
o A Bringing the Next Generation into Your Family Business
o A Production and Workflow
o B New Vehicle Technologies
o B Soldadura Tipo MIG (Welding Steel - in Spanish)
o D Tips from OSHA and the EPA
o E Life is What Happens to You While You're Making Other Plans
8:00 p.m. - 9:00 p.m.
Saturday Night with Bill Cosby

8:30 a.m. - 10:00 a.m.
Congress Seminars
• A Managing Multiple Centers
• A Planning & Forecasting
• A Establishing Customer Expectations
• B Frames & Measurements
• C Marketing Like the Big Guys
• Please Pick Up After Yourself, Your Mother Doesn't Work Here
10:00 a.m. - 3:00 p.m.
NACE Exposition Open

Key to Session Categories
A Management
B Technical
C Small Shop
D Industry
E Lifestyle
F Jobber

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