Newsline - May 2003

Industry Newsline

MOTIONS AND PROMOTIONS

PDQ Manufacturing Inc. of De Pere, WI has announced the appointment of David Wingert as account executive with the company's domestic outside sales team. Wingert has 15 years of sales and service experience with independent distribution, focusing on distributor growth, profitability, and customer satisfaction. He has worked in field sales and service, sales management, and was most recently employed as vice president of sales and marketing for a leading regional industrial distributor based in Wisconsin. Wingert holds a BS degree in Business Administration from the University of Minnesota.

WORLD WIDE DRYING SYSTEMS SOLD

World Wide Drying Systems Inc. was purchased by ARMA, LLC from Precision Auto Care Inc. on March 13, 2003. Terms of the purchase were not disclosed. In addition to purchasing all of the assets, trademarks, and intellectual property, ARMA retained World Wide Dryers' operations staff, most notably David White, the plant operation manager.

The new company will operate under the name World Wide Dryer, LLC and will continue to manufacture high-quality drying systems for conveyor, self-serve, and touchless in-bay automatic car wash systems. Plant operations were moved to a new 9,600-square-foot space in Mansfield, OH. The company and product are no longer associated with Hydro-Spray Car Wash Equipment Inc.

For ordering or product information the company's plant can be reached at (800) 736-6412. For all other inquiries, please call Mark Buffaline at (518) 587-4300.

RECORD FOR AMERICAN CHANGER

American Changer Corp. of Fort Lauderdale, FL has reported soaring sales for the first quarter of 2003. According to company executives, machine sales increased 27 percent over the first quarter in 2002. This rapid growth is credited to increased sales of the AC8001 "Pay Station" and the AC 2007 "Token to Credit Card" machines.

SCWA SUCCESS

More than 1,000 car wash owners and operators recently converged on Moody Gardens in Galveston, TX for the SCWA 2003 Annual Convention and Exhibition.

The convention presented over 15 hours of idea exchange sessions and workshops such as "New Face of Financing in the Car Wash Industry" and "Good Maintenance - How to Protect My Investment." In addition, attendees enjoyed are car wash tours and workshops for those new to the car wash business.
Kevin Roberts, owner of Classic Car Washes in Granbury, TX was installed as the 2003-04 SCWA president. According to Roberts, "this was an outstanding convention, breaking several records including total attendance, number of first time attendees, and size of the exhibition. SCWA also reached the goal of more than 1,000 members."

The SCWA 2004 Convention and Exhibition will take place February 22-24, 2004 at the Arlington Convention Center in Arlington, TX. For more information, call SCWA at (512) 343-9023 or (800) 440-0644.

WASHUSA RAISED $107,000

WashUSA spokesperson Mark Curtis has announced that promotion of the 2003 event slated for November 1 will kick off at Car Care World Expo, May 8-10, at the Las Vegas Convention Center. "We will actually be able to sign up washes and suppliers at this trade show, which is our industry's largest," said Curtis. "That is just huge to our marketing effort."

WashUSA raised $107,000 in 2002 for the Make-A-Wish Foundation(r), thanks to the generosity of 700 washes and a number of suppliers in 31 states. "This year we hope to get 1,000 washes on board and raise $250,000," Curtis said. "I think we've got a pretty good shot at accomplishing that goal."
Curtis is optimistic thanks to growing industry support, including support from the International Carwash Association's (ICA) board of directors who will be marketing to their 3,000 members.

WashUSA is currently firming up its 2003 sponsors who help underwrite the costs involved in marketing this effort.

For more information on participation and sponsorship opportunities, contact Curtis at (888) WASHUSA or Suzanne Stansbury at (518) 877-6779 or via e-mail at: media.solutions@verizon.net.

RACING OILS

Drawing on more than 100 years of racing heritage, Valvoline has developed a new line of conventional and synthetic racing lubricants formulated to increase horsepower and protect high-performance engines. These products were created exclusively to meet the needs of the more than 450,000 grassroots racers in North America. Each package clearly states, "Formulated for Racing Engines Only" and "Not for Passenger Vehicles."

"We did a lot of research on the grassroots racer and we saw a way to deliver quality racing products to them at a price they can afford," said Valvoline new products director Larry McFadden. "These are no-compromises products that are for racing applications only and don't have to meet the standards for everyday cars, or need to last for 3,000 miles." Thom Smith, the Valvoline technical director who helped formulate the new oils and coolant, said Valvoline dyno tests prove new Valvoline Racing products provide more horsepower output than the most widely used engine oils in grassroots racing while also providing more consistent oil pressure and lower engine temperatures.

"These products are formulated for extra engine protection by adding an increased level of zinc that the catalytic converter in a passenger vehicle would not be equipped to handle," said Smith. "As a result these new engine oils are not street legal."

While Valvoline's racing product line includes products to maximize horsepower on the track, the line still includes VR1 racing oil for the track and the street.

JOSEPH ROSALES' NEW BOOK

Customer Service Is a Contact Sport(tm), a new book by Joseph Rosales, president of Medford, NJ-based Customer Service Solutions Inc. and Auto Laundry News columnist, debuted at the recent AOCA Annual Convention and Fast Lube Expo in Charlotte, NC. Rosales presented two seminar sessions of the same title on Sunday morning, April 6th, prior to the opening of the trade show floor that afternoon.

"Consultant On-Demand" is among the services offered by Customer Service Solutions. This consulting series includes one-on-one sessions designed to inform, inspire and motivate business owners
and managers to achieve full potential for their businesses, employees and management. These highly effective and informative consulting sessions can be viewed in a timely manner on your PC via a CD-ROM in the comfort and convenience of your office.

In addition, Customer Service Solutions will offer a new "Area Supervisor Training (AST)" program scheduled to launch and hold its first class in June of 2003. According to Rosales, "This program is focused on developing the skill sets of the district and regional supervisors of multiple locations. Owners of multiple locations have requested this type of training for years and now it is finally available as a series of two-day workshops held three times per year in various locations throughout the country."

For more information, call (800) 268-9899 or visit: customerservicesolutions.com.

DOSMATIC'S NEW WEB SITE

Dosmatic U.S.A./International Inc. has announced that its web site (www.dosmatic.com) has been redesigned for faster and easier service to distributors and customers. The updated web site includes helpful items such as conversion charts, product selection guides, frequently asked questions, manuals, training information, warranty information, and more.

The product information page guides users to the best product for the required application. The section "about us" contains information about the company's ISO 9001:2000 Certification, the meaning of "The Professional's Choice", and company history. Brochures, manuals, installation diagrams, spare parts lists, and information sheets are easy to find and download.

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