MOTIONS AND PROMOTIONS
Following the resignation of Boeing chairman and CEO Phil Condit,
Oasis Car Wash Systems advisory board member Harry Stonecipher was
appointed as the new president and CEO of the aerospace giant. Stonecipher,
67, came out of retirement to fill the position, having left Boeing
in 2002 after serving as vice chairman.
He began his career in the aerospace industry at General Motors
as a lab technician more than 47 years ago. Since becoming a member
of the advisory board at Oasis Car Wash Systems of Galena, KS, Stonecipher
has advised on more efficient production and cost minimization.
His template for a non-standard workweek has allowed the company
to grow rapidly while delaying the need for new facilities.
STONER WINS BALDRIGE AWARD
Stoner Inc. was one of seven organizations to win the 2003 Malcolm
Baldrige National Quality Award, the nation's premier award for
performance excellence and quality achievement. Stoner is the smallest
business ever to receive a Baldrige Award and one of only fourteen
small business winners since the award's inception by Congress in
The criteria for the Baldrige Award are widely accepted, not only
in the US but also around the world, as the standard for performance
excellence. The Baldrige criteria help organizations enhance their
competitiveness by focusing on delivering ever-improving value to
customers and improving overall organizational performance.
Stoner and other Baldrige winners are expected to be honored by
President George W. Bush at a winter ceremony in Washington, DC.
Stoner adopted the principles of the Malcolm Baldrige National
Quality Award in 1992 to improve business results and establish
a foundation for growth. Since then, the company has enjoyed 400
percent sales growth and consistent profitability. Stoner routinely
receives best-in-class customer satisfaction ratings and enjoys
high morale among its 48 employees, called team members.
More information about the Malcolm Baldrige National Quality Award
is available a twww.quality.nist.gov. For more about Stoner, you
can visit moreshine.com or stonersolutions.com.
CSI/LUSTRA CHEMIST RECOGNIZED
Cleaning Systems Inc., of De Pere, WI has announced that Vladimir
Chernin, one of its chemists for the Lustra product line, has received
world recognition for his work. Chernin has accepted the honor of
being a poster presenter at the 2004 World Surfactants Congress
in Berlin, Germany. Chernin will make his presentation, "Surfactant
Chemistry in the Vehicle Washing Industry," to the world's
leading surfactant chemists. Chernin is the first known representative
of the US car wash industry to have a scientific paper accepted
by the World Surfactant Congress.
"Vladimir's innovative chemical expertise has been vital to
the development and improvement of our car wash chemicals over the
past three years," says Jim Thomes, the company's vice president
of sales and marketing. "It is especially rewarding that Vladimir
is now receiving world recognition for his work and creative thinking."
SOLUTIONS ONLINE FROM CSS
Customer Service Solutions Inc. of Medford, NJ, a consulting and
training company for the fast-lube and car-care industries, has
introduced a new form of information exchange for automotive service
professionals designed to drive car counts, increase revenue, and
Debuting in January 2004, Solutions Online gives participating
subscribers a direct resource to creative, customized business solutions
through dedicated online communications. As members of the Global
Information Network, participants are part of a select group of
worldwide industry professionals who share information and support
with other members. Subscribers gain online business improvement
information via a password-protected web site. This gives subscribers
access to solutions for virtually any obstacle to business success.
"This is not a chat room or bulletin board," said Joseph
Rosales, president and founder of Customer Service Solutions. "All
information flow is coordinated and facilitated by myself and my
staff," he added, "so subscribers get clear, concise answers
to their business questions without having to sift through dozens
of unrelated responses."
All replies and communications are handled in strictest confidence.
Subscribers to Solutions Online can also e-mail Joseph Rosales personally
24 hours a day, seven days a week. They will also receive monthly
summaries that recap important communications within the Global
Information Network. More information about this program is available
by calling (800) 268-9899.
NASCAR/CAR WASH NEXUS
Solution 1, provider of a complete line of chemicals for tunnels,
rollovers and self-serve car wash facilities under the brand name
Big Finish(tm), has signed an agreement with NASCAR, Inc. to be
the officially licensed professional car wash soap of NASCAR.Solution
1 will partner with the number one spectator sport in the country
to give the car wash industry a brand-name association with which
consumers in the 18 to 50 year age group will identify. This association
will bring customers to the car wash facilities that use this product.
Over a third of Americans consider themselves NASCAR fans, and
are more likely to choose NASCAR-branded products over others in
the marketplace. Solution 1 will promote these products in a manner
never before seen in the car wash industry. All participating Solution
1 car wash facilities will offer a point redemption program. Loyalty
cards will earn customers points redeemable for NASCAR officially
licensed gear based on dollars spent. The program will play heavily
on the customer's passion for his/her favorite driver with special
promotions such as double points when the day of the month matches
the number in the back window or on their bumper.
In a further innovation, Solution 1 will advertise directly to
the consumer in a variety of NASCAR Performance media outlets (i.e.
publications, on-line, and television.) This will be a first in
the industry and a great means of support for both the distributor
and the facility owner. This will also provide the industry with
a new tool to promote professional washing and water conservation
using some of the most popular publications to reach fans of the
most popular sport. For information about this program, call (800)
D & S SCHOOL
A series of workshops covering operation and maintenance of the
new Super 5000(tm) was held this fall at D & S Manufacturing
Co. in High Ridge, MO. Distributors from across the US were in attendance
for the series of 2-day seminars, which covered manufacturing updates,
maintenance recommendations, and wash-level programming. The highly
interactive workshops provided D & S distributors and their
service reps with instructor-led classroom learning and hands-on
instruction covering controller programming, hydraulics and step-by-step