Newsline - April 2003

Industry Newsline

Charlotte, NC-based Howco Inc., a distributor of car wash equipment and supplies and consultant to the car wash industry, has promoted long-time general manager Rick Thompson to vice president. Thompson joined Autobell Car Wash, Howco's sister company, in 1979 and worked his way up through the ranks before moving over to Howco in 1984. "He's been an asset to both companies, and we are proud to promote him to vice president of Howco in addition to his title of general manager," said Chuck Howard, the company president and CEO.

Unitec Electronics of Jessup, MD has announced the appointment of Rob Deal as its new director of new business development. Formerly with Turtle Wax, Chicago as a national sales manager, and MacNeil Wash Systems, Toronto, Canada as a vice president, Deal brings over 12 years of industry experience in the car wash market. His role at Unitec will involve expanding the company's penetration into additional business channels, including those in international markets. Deal will work out of the company's Jacksonville, FL office.

DOSMATIC EXPANDS

Dosmatic USA/International Inc. has announced the opening of its newest office location in Wamberal, Australia. Under the direction of John Grant, managing director, Dosmatic Australia provides sales, customer service, and technical support in Australia and New Zealand.

The new Dosmatic Australia address is:

10 Somerset Close
Wamberal, NSW 2260
Australia
Phone: (61) 2 4385 2631
Fax: (61) 2 4385 1898

The company also announced the opening of two new offices in Europe. The first is its new European head office in Bordeaux, France. This office and primary warehouse will offer local, high-quality, multi-lingual customer service, technical support, logistics, quality control, sales, and marketing.

This new address of Dosmatic Europe is:

17 Route de Taillefer
33450 Montussan Bordeaux
France
Phone: (33) (0) 557 97 1313
Fax: (33) (0) 557 97 1019

The current facilities in Lint, Belgium, under the operational management of Mr. Jozef Stolck, will continue to operate as a satellite warehouse, as well as a sales and service center for Dosmatic's Northern and Eastern European distribution, customers, and markets.

The second new European office is that of Dosmatic lberica in Spain, offering sales and after-sales service and support to the Iberian Peninsula.

The new Dosmatic lberica address is:

C/Historiador Pedro Sucias, 5 y 7
46014 Valencia, Spain
Phone: (34) 96 383 7168
Fax: (34) 96 383 7992

These new offices join the growing network of Dosmatic offices strategically located in key markets around the world. This policy is designed to offer the best possible service for its well-known line of water-driven injectors.

DRB, NATIONAL TICKET ALLY

DRB Systems Inc. has entered into an agreement with National Ticket Company of Paxinos, PA to provide bar-coded ticket books for use with DRB's SiteWatch cash register system. The new tickets include an innovative individual ticket control feature that increases the car wash operator's level of control over prepaid wash book promotions.

Each individual ticket in a wash book will be permanently deactivated once it has been redeemed. This greatly reduces the risk of fraud or abuse by making it impossible for anyone to reuse or resell a ticket. The new tickets also use the latest technology to reduce the risk of barcodes being copied. Another control feature of SiteWatch is that the computer will not energize a ticket book until it's been scanned into the system as part of a prepaid sale. This removes any value from unpaid books, so car wash operators do not have to worry about tickets being lost, stolen, or abused.

VIOC'S FAMOUS CARS ROADSHOW HONORED

The Valvoline Instant Oil Change (VIOC) "Famous Cars Roadshow," a traveling exhibit of authentic vehicles from some of America's favorite films and television shows, earned top honors and was named "Best of Campaigns" in the 2002 Mercury Awards, an international public relations industry awards competition.

Developed and executed by New York-based public relations agency Nichol & Company Ltd., the campaign also received a Gold Mercury Award in the "Special Events Campaign" category and a Bronze Mercury Award in the "Media Exposure" category. The awards, which honor "Outstanding Achievement in Public Relations and Corporate Communications," were presented to the agency at a black-tie event at the Ritz-Carlton New York, Battery Park.

The "Famous Cars Roadshow," which featured vehicles from The Dukes of Hazzard, The Flintstones, Back to the Future, and others, toured the country from August through October 2002. The goal of the campaign was to increase brand awareness for VIOC while raising funds and awareness for Charity Cars Inc., a non-profit organization that provides vehicles to those in need.

During its cross-country tour, the exhibit generated more than 115 television news segments in 40 markets, totaling two and-one-half hours of air-time, in addition to more than 65 print articles. Through the project, VIOC also raised $20,000 for Charity Cars.

GREASED LIGHTNING SPOKESMAN

Sam Memmolo, one of the best-known master mechanics in the country, has once again been named spokesman for Greased Lightning(tm) automotive cleaning products Memmolo, who currently co-hosts "Two Guys Garage" on Speed Channel, also produces and hosts "The Car Show" radio program on Atlanta's WGST 640 AM, as well as "Sam's Garage Radio Show," a nationally syndicated show that provides consumers and shop owners with car advice, automotive news, and product information. Prior to "Two Guys Garage," Memmolo and his co-host Dave Bowman set the benchmark for automotive TV programming by hosting "Shadetree Mechanic," and "Crank and Chrome," where they had over 80 million viewers on The Nashville Network (TNN) during its 10-year run.

Memmolo's credentials include an ASE Master Auto Technician certification with Advanced Drivability rating, and over 35 years of hands-on experience.

COMPANY NAME CHANGE

Performance Resources Inc. has announced a name change. Effective March 1, 2003, the company became known as Customer Service Solutions, Inc. The new name more accurately reflects the company's significant focus on improving customer service for its clients. The company will continue to offer a full range of business-improvement services, including customer-service training.

The company's mailing address and telephone numbers remain:

560 Stokes Road
Suite 23, PMB 373
Medford, NJ 08055
Phone: (856) 988-0806
Fax: (856) 988-0807
E-mail addresses have changed to:
jrosales@customerservicesolutions.com
cstanton@customerservicesolutions.com
pmarter@customerservicesolutions.com

The company's web site can now be found at www.customerservicesolutions.com.


PDQ, NASCAR DRIVER BURTON TEAM UP

PDQ Manufacturing Inc. has announced that it has partnered with NASCAR Winston Cup driver Ward Burton to promote the company's full line of vehicle wash systems.

Burton, who drives the number 22 Caterpillar Dodge Intrepid, is the 2002 Daytona 500 champion. He will be featured in a new advertising campaign, will appear on car wash and convenience store point-of-purchase materials, and appear at selected PDQ events.

"Ward Burton is an excellent reflection of our company and a perfect fit in our brand strategy," said Mark Van Pay, marketing director of PDQ. "He is professional, approachable, friendly, easily recognizable, and has the type of personality that our customers can identify with.

$10.35 MILLION AWARD IN COIN ACCEPTOR CASE

A jury in the US District Court for the Eastern District of Texas Marshall Division recently awarded Katy, TX-based Imonex $10.35 million in the first of two patent-infringement cases involving vending machine coin acceptor technology.

The jury found the acceptors manufactured by Munzprufer of Germany and used in coin-operated washers and dryers made and sold by Alliance Laundry Systems (Speed Queen) Maytag, American Dryer, and the Dexter Co. were in violation of the Imonex patented system. Imonex's acceptors are commonly used in soda and snack-food vending machines, payphones, jukeboxes, car washes, etc.

A second infringement suit, this one against Greenwald Industries, is currently pending.

AUTO LAUNDRY NEWS is published by EW Williams Publications Company
2125 Center Avenue, Suite 305, Fort Lee, NJ 07024-5898, USA Phone: 1-201- 592-7007 Fax: 1-201-592-7171