Detail Management

With today’s clear-coat paint finishes, fallout damage has become the number one challenge for detailers. No matter how creative the automotive paint manufacturers have become in developing paint finishes that are more durable,... »

Meguiar’s, a world leader in car care technology, has developed the Meguiar’s® Air Re-Fresher with Odor Eliminating Mist. The product eliminates unpleasant odors and leaves behind a fresh, crisp smelling interior. Unlike... »

Michael Geiber, in his renowned book, “The E Myth,” states that the fatal mistake a small-business person makes is believing that, if they know how to perform the technical work of a business, they can operate a business that... »

The title might seem an impossibility for both detailers and car wash operators, but there is no better time than now to revitalize your business for any challenges and opportunities that are in the future. Here are some ideas... »

Stains are a problem for detailers. Some are easy to remove, others not so easy. Why? It is all about chemistry. Remember, anything that causes a stain has some type of chemical component. »

Attract Them with High-End Service

Nothing works better than a presentation.

Ever notice the best restaurants in your town tend to have the most customers? In fact, the more exclusive and expensive the restaurant is, the... »

Trends Favor Detail Business Growth

The ugly duckling of the car care business is turning into a swan. That scrawny little business usually found on the wrong side of the tracks has been showing up in the better parts of town... »

Hire Women to Detail Cars

Question: How can detail business owners better serve their customers? Look at most detail operations, and all you see are men. But, if you are savvy today and know a little about retailing, your... »

Last month, we discussed the first four of six steps to take when a customer has a problem:

1. Show regret and empathy 2. Ask questions and listen 3. Be an advocate 4. Discuss alternatives

This month we take a closer look at... »

With some customers, you try absolutely everything possible to satisfy them and they are still upset. All you can do is apologize one last time by saying something like, “Let me assure you that there is nothing more important to...

In last month’s issue of Auto Laundry News, we looked at how we smell odors and considered some common odor treatment techniques. This month, we conclude our discussion of odor control.

Cars get dirty and stinky. With the stink comes the need to clean and deodorize, to make things more livable. Our noses are sensitive instruments. One whiff of a foul odor can cause the stomach to turn and customers to be upset.