I’ve always loved the Jack Welch quote: “Change before you have to.” Lately the economy is on an upswing, unemployment is at an all-time low, and, well, it’s easy to get lulled into a belief that the good times will continue to...
There’s nothing new about needing to know who your customers are. From the old fashioned general store where the owners knew the favorite candy of each child to the modern supermarket that uses a discount card to record every...
Bad things come to those who wait. Especially when it comes to keeping your security cameras up to date.
he majority of car wash owners I speak to have some form of unlimited plan at their wash. No surprise there. They level out peaks and troughs associated with inclement weather and seasonal fluctuations in business.
I recently read an article about a real estate investment brokerage that scooped up three car washes on the national sale-leaseback market. Their goal was to transform each location into a single-tenant net-leased car wash.
The single most important decision in evaluating a business is pricing power. If you’ve got the power to raise prices without losing business to a competitor, you’ve got a very good business.
Not too long ago (Auto Laundry News, September 2016), I wrote about the impact a $15 minimum wage could have on the car washing industry and how inaction could significantly impact revenue growth.
I’ve heard it said that if you’re told something enough times, you’re sure to start believing it’s true. I’m sure that’s exactly how common misconceptions start out and become accepted as fact.
“I have been up against tough competition all my life. I wouldn’t know how to get along without it.” — Walt Disney
It’s December and the holiday gift-card-giving season is nearly over. I know one operator that sold an entire year of revenue in gift cards in just the last couple of months.
There was a time in the not too distant past that I would find myself struggling to manually adjust pricing and offerings on static menu boards.
Lately, it seems like every business owner I talk to is struggling to recruit and retain employees capable of consistently delivering a quality customer experience.
Several months ago, I wrote about crafting a car wash manager job description for running the day-to-day operations.
Once upon a time a typical tunnel car wash featured 20 feet of drip space. Conveyors ran at a balanced pace to ensure sufficient dwell, drip, a
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