Ding, ding, ding, ding, ding! The closing bell has rung. The 2020 holiday gift giving season has come to a close.
2020 is coming to a close. If you’re like me, you’re already planning the steps you’ll take to grow your business in the coming year. One thing I know for certain: the status quo won’t cut it in 2021.
For those who read my column monthly, you may have noticed I have a handful of chosen quotes — versions of “the harder you work, the luckier you get.”
Digital menus look cool. But more than anything, the benefits far outweigh the aesthetics.
Think about the biggest launches of the decade: Every new Chick-fil-A that pops up, Apple iPad, Apple Watch, Game of Thrones, Dollar Shave Club, Peloton, Tesla, E-cigarettes.
COVID has kicked off a massive shift in consumer preference for contactless services. I’m sure you’ve read about the nationwide plunge in cash transactions and the 25 percent decline in cash withdrawals from ATMs.
Another month has passed. As I’m writing this, it’s the end of May 2020 and COVID-19 restrictions continue to lift in most markets. Dare I say, it feels like we’re starting to see a little light at the end of the tunnel.
I am writing this at the end of April 2020. Another month of COVID-19 restrictions have passed, and several parts of the country are beginning to reopen — slowly, very slowly.
I’m writing this on April 1, 2020, at a time when historic government actions are underway to slow the spread of the COVID-19 virus.
Being a successful car wash owner or operator used to be measured by how well you washed cars. If you covered the basics, you made a name for yourself. Could you consistently provide quality service at a fair price?
If I’ve said it once, I’ve said it a thousand times: there is absolutely no reason that a modern car wash would require manual prep. Your tunnel should produce a clean, dry, and shiny vehicle every single time — without manual...
To get into the car wash business, we had to assume that we would make the right decisions on equipment and chemistry to deliver a shiny, clean car.
“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” – Jeff Bezos
Why would a customer choose your car wash over any other?
Just a few years ago, building a car wash in a market was its own barrier to other competitors entering.
I won’t be impressed with technology until I can download food. Unsure whom this quote is attributed to, but I think we can all relate.
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